FAQ
Frequently asked questions about the Komo platform, privacy, security, and integrations.
Getting Help
Where can I find tutorials and guides?
Visit the Komo Knowledge Base at knowledge.komo.tech for product guides, how-tos, and feature documentation.
How can I contact support?
Email support@komo.tech and the team will get back to you promptly.
Can I request features or report issues?
Yes. Contact your Customer Success Manager directly, or email support@komo.tech.
Tech Stack
What languages and frameworks does Komo use?
.NET (C#) for APIs and backend services, and Next.js / React for the frontend.
What databases does Komo use?
PostgreSQL for relational data, BigQuery for analytics, and Redis for caching. Google Cloud Storage is used for files and images.
What cloud and hosting does Komo use?
Cloudflare for global CDN and DDoS protection. Hosted on Google Cloud Platform (GCP) via Google Kubernetes Engine (GKE).
How does Komo handle scaling?
Databases and infrastructure auto-scale via GCP. Kubernetes handles container orchestration and horizontal scaling based on CPU, memory, and request metrics.
Web Embeds
Can I embed Komo content in my website?
Yes. Any Card can be published and embedded on a webpage. See the embed content guide for details.
What if I need more control over the embed?
Load the SDK manually for full programmatic control. See the Browser SDK documentation.
Native App Embeds
Can I embed Komo in iOS or Android apps?
Yes. Use the React Native SDK for first-class native support, or embed via a native WebView component.
Where is the React Native package?
Available on NPM: @komo-tech/react-native-widgets. Documentation: React Native SDK docs.
Data Ownership & Access
Who owns the data collected through Komo?
You do. Komo does not claim any rights to the data you capture through the platform.
What data does Komo collect?
Only what you configure. Data capture is driven by customizable forms that you control.
Can Komo staff access my data?
Only to provide support when needed. Access is controlled and audited.
Does Komo share data with third parties?
Only with trusted sub-processors that are required for service delivery. No data is sold or shared for advertising purposes.
Security & Compliance
Is Komo GDPR compliant?
Yes. Komo is fully GDPR compliant.
Is Komo CCPA compliant?
Yes. Komo is fully CCPA compliant.
Is Komo SOC 2 Type 1 compliant?
Yes. Komo has achieved SOC 2 Type 1 certification. Type 2 is in progress.
Is Komo ISO 27001 certified?
Yes. Komo holds ISO 27001 certification.
Will Komo sign a Data Processing Agreement (DPA)?
Yes. Send your DPA to security@komo.tech.
Cookies & Consent
Does Komo use cookies?
Yes. Komo uses cookies for: remembering users, tracking game progress, and consent form status.
What cookie consent providers are supported?
Komo has a direct integration with OneTrust and is open to supporting other cookie consent providers.
Can I show a consent form on a Komo hub?
Yes. A consent form can be enabled on Komo-generated pages.
Policies
Privacy Policy
Terms of Service
Security contact: security@komo.tech